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What should be the automation / human process split?
Which of these are barriers?
(Select 2 answers)
Sometimes process can…?
Who’s decision should it be to deviate from process?
You have some clients who are quite organised with their paperwork and some who aren’t how do you deal with different client types?
If you’re struggling to get information from the client, what’s the best bit of information you could get?
What should you do when asking the client for policy information?
(Select 3 answers)