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If a client is on the Hard Shoulder it’s because there is a hurdle or obstacle in their way – what should you do about this?
What is the most important thing that you must do when delivering your fees?
You should alter your fee if a client challenges it or asks for a discount – True or False
What are the dangers when clients challenge your fees?
(Select 2 answers)
Finish this sentence ‘A client on the Hard shoulder…’?
What tools can you use with people who are focused on fees?
(Select 4 answers)