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How do you define a client who is on the Wrong Road?
How would you define a client on the Hard Shoulder?
How would you define a slow lane client?
Which of these are engagement lanes?
(Select 5 answers)
Why do we need to work out which lane the client is in?
What do you do if the client doesn’t easily provide an indication of what they want to do next?
Humans tend to make decision based on…?
What have you covered so far up to this point in the session?
(Select 2 answers)
Why do we stay quiet after we’ve delivered our pitch and offered the client a choice?
You’ve taken the client on a journey through the PlanHappy process, you’ve explained what the cost is and delivered your pitch – what do you do now?